organizational effectiveness

Discusses the origins, development, and successes of Starbucks, as well as the corporation's strategies, innovations, and impact on society and the coffee industry; and includes a time line.

Explains how outstanding leadership can inspire employees, delight customers, and achieve extraodinary business results and help companies improve their customer base and bottom line, and presents ten practical leadership strategies taught at the world-renowned Disney Institute that can be adapted to any business.

Contends that companies neglect four core needs of employees, including sustainability, security, self-expression, and significance, which results in workers becoming disengaged, and provides suggestions on how to face rising demands while also fostering renewal and resilience.