Describes common forms of conflict, the reasons behind conflicts, and various positive ways to deal with and defuse tough situations at school, at home, and in the community without getting physical.
Discusses the various kinds of arguments and other differences of opinion that can occur within a family, what causes them, and how they can be most effectively managed.
Details an approach to conflict resolution that focuses on a compromise that offers a greater solution and benefits both parties, providing real-life examples, and describing the benefits of seeking outcomes that do not escalate conflicts.
Offers advice to teachers, principals, and other educators on how to deal with difficult parents and situations, and includes suggestions on how to build positive relationships with challenging parents.
