knowledge management

Explains how managers and other leaders can initiate and sustain long-term change in the corporate environment, looks at companies such as Harley-Davidson and General Electric that are engaged in the process of change, and includes suggestions and exercises for teams and individuals.

"We live in the age of Computer Business Systems (CBSs)-the highly complex, computer-intensive management programs on which large organizations increasingly rely. In Mindless, Simon Head argues that these systems have come to trump human expertise, dictating the goals and strategies of a wide array of businesses, and de-skilling the jobs of middle class workers in the process. CBSs are especially dysfunctional, Head argues, when they apply their disembodied expertise to transactions between humans, as in health care, education, customer relations, and human resources management. And yet there are industries with more human approaches, as Head illustrates with specific examples, whose lead we must follow and extend to the mainstream American economy. Mindless illustrates the shortcomings of CBS, providing an in-depth and disturbing look at how human dignity is slipping as we become cogs on a white collar assembly line. "--.

Presents a teaching tool to help with application of best practices and with analysis of one's techniques in the classroom, covering preparation with regard to content and pedagogy; implementing an effective learning environment; communicating and engaging with students; and professional and administrative responsibilities.

Microsoft cofounder Bill Gates explains how expanding technology is propelling the business world into a new economic era, how managers can take advantage of the new technology, and how integrated information systems can help organizations improve their profits.

Discusses how individuals, companies, and nations can build wealth in a knowledge-based global economy.

Explores how the digital revolution has influenced how humans view and understand their lives, describing the many aspects of life that are being redefined by computers, GPS, the Internet, MP3s, and other digital data forms.